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Intuit Apologizes To Upset Customers

Recent changes to the TurboTax Deluxe edition has caused the owners of the software, Intuit, to apologize to customers. Many customers had to spend more to upgrade to another version to get the features they needed, and they will receive a refund.

Sasan Goodarzi is general manager and acknowledges that the company has caused customers frustration and anger.

Many loyal TurboTax 2014 customers were outraged when they found out about the downsizing of the TurboTax deluxe edition. Customers – many of them loyal for years – had to spend between $30 and $40 to upgrade to other editions to get certain features. These included the forms used to report income from rental property, self employment and investments, Schedules C D E and F.

Anyone using TurboTax 2014 to file their return and who used the company’s software last year but had to spend money to upgrade this year will receive a $25 refund. Customers will need to give their social security number and must apply for the refund after they have filed their 2014 tax return.

The online version had already had the Schedules C D E and F removed, and Intuit explained in its apologetic email to customers that the changes were implemented to ensure a consistent customer experience across different platforms. Julie Miller is VP of communications at Intuit and she pointed out to NBC news that customers were not informed of this information in a timely or an effective way and definitely deserved an apology.

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TaxAct : Pros and Cons

TaxAct : Pros and Cons

TaxACT is now hitting the big time with the promise to file tax free for everyone. This online tax preparation service helps you prepare, print and eFile your federal return for free. You can file prior-year federal and state returns back to 2000 with the help of this service.

TaxACT Logo

TaxACT Logo (Photo credit: Wikipedia)

State returns are not expensive. For additional assistance including prior-year import ability or free phone support, you need to pay for your federal return. This tax preparation service has kept on its edge on the competition by making tax time less troublesome for all taxpayers.

TaxAct provides 3 editions-

  • A free federal edition
  • An Ultimate Bundle for $17.95
  • A Deluxe edition for $9.95

For the free and Deluxe versions, you have to pay an additional fee for state filing, whereas the Ultimate version includes one federal and one state filing. Further, you can avail CD and downloadable software editions that range from $12.95 – $21.95. With this option, you can prepare and print numerous federal returns. TaxACT also helps create an accurate return to the exact dollar amount without any difficulty.

TaxACT can help you through 35 life changes. You can avail TaxTutor Guidance that provides more than 2,500 tax tips. This definitely helps you find out all the deductions and credits that you can claim. The Ultimate and Deluxe versions come with a tool, which tracks charitable donations. Further, it features a tax glossary, which contains definitions for more than 300 tax terms. This helps ensure that you know line items properly.

TaxACT is easy to use even for a first-time filer. Various helpful hints are available. This tax preparation service offers a wide array of audit support, low priced state filing and free federal eFiling options.

However, telephone support is not free. You have to pay minor charges. Further, as compared to other top competitors, their online tax information is brief.

All in all, if you do not need extra assistance, you can go for TaxACT. With the help of their service, you can create accurate returns effortlessly.

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